The HelpConnection.NET help desk software solution will help your company offer excellence in customer support. If visitors don't find the information they need in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email.
This elegantly designed software is based on suggestions from our thousands of Help Desk clients since 1999. We believe this is the best .NET customer support software solution available. Our software is affordable, but never cheap. Available in hosted format (SaaS) or purchase at one inexpensive price.
Admin Features: Customizable fields, advanced search functions, nested categories, no limit to number of agents, clients, issues etc., Twitter integration, Assets Manager, client grouping, Tasks (To Do lists/calendar for your agents), answer templates (drafts), built-in news manager, reporting, escalations, category based alerts for important current information, upload files, store and send internal documents (memos), email clients by group.
Client Features: Clients can read knowledge base, definitions (from glossary), news and alerts. Submit a ticket/question and get emailed notification when ticket is updated. Make notes, bookmarks, retrieve previous ticket info, change password, use the password retrieval tool, and obtain files from the downloads area.

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