The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include historical records, archiving, call ownership and assignments, statistical and call activity reports, and much more. Track call through the entire life cycle with an ITIL based process modeled after Ernst and Young's navigator series. Improve and simplify your customer service with the BC Call Center.

• ITIL Toolkits 2.3
  The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT)...

• Lokad Call Center Calculator 2.3.377.1
  Don't waste time or money on your call center schedules

• Inbound Call center Profit Book 1.1
  Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same. Some of them are: 1. Too many customers...

• Advanced Call Center 6.0
  An advanced, yet simple-to-use telephone tware answering machine for your voice modem

• Terrasoft Call Center 2.8
  Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules