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| Do-download.com >Helpdesk & Remote PC >Help Desk Authority (formerly BridgeTrak)> Downloading Help Desk Authority (formerly BridgeTrak) 8.1 Build |
Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue escalation,web self service
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Help Desk Authority (formerly BridgeTrak) Related Software | - VI Service Desk 4.0
Features at a Glance
?Fully Web and Notes Client enabled
?End User Self Help Interface
?Custom Personal Settings Analyst and Manager Home Page
?Discussion Board for informal exchange of ideas and solutions
?Pre-Approved Knowledge Base for both End Users and Analyst/Managers
?Bi-directional Correspondence Communication between User and Analyst
?Fully documented Audit Trails on all forms
?Auto Assignment Rules based on Ticket Category and Location
?Multi-level Category creation with view filtering based on location
?Auto-Task Assignment of Task Set Templates
?Ad Hoc Reporting to create virtually any report
?Export any view, chart - report to Excel for increased portability
?Distribute news, updates via bulletins company wide or departmentally
?Automatically gather your networks hardware and software information
?Dynamically pull information from Active Directory
?Configure auto-notification/progress updates to End Users
?Auto-Escalate based on a wide variety of business rules
?Send out warning notifications that a Ticket is endanger of being Escalated
?Set up Service Level Agreements for VIP(s)
?Associate similar tickets for quicker resolution
?Specify x and y-axis parameters for robust Excel Chart Reporting
?Enter Ticket and Asset Work History
?Set automatic email reminders for special tickets
?Put a ticket ?On-hold? while waiting for information
?All VI Service Desk emails can be replied to and sent back to point of origination
?Make the VI Service Desk a Mail-in database and assignment criteria when auto-creating tickets
?Allow users to create tickets from their Notes Mail
?Store all IT related documentation within the Knowledge Library
?Send Custom Surveys to groups of your choice
?Track Software Licensing and see when you need to re-order
?Create custom Approval Workflows for special change requests
?Create external Service Level Agreements for Vendors
?Generate reports based on Ticket Priority against pre-set benchmarks
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Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue
- Web Help Desk Software for Windows 9.1.24
The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration
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