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"ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely..."

Quick Download ErlangXLS 1.0
 


ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.

 
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ErlangXLS
Version:1.0
File Size:263 KB
Last updated:2008-09-23
License:Freeware   $0.00
OS:Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
Author:CC-Logic
Related Software
  • AnswerWIN 2.0
    AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of...
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