AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls and agent costs.

In addition to AnswerWIN with graphical user interface, there is another product AnswerXLS which provides the complete function set as Excel addins.

The core of these products is a new forecasting methodology on caller behavior. It integrates advantages of latest scientific findings with traditional proven formulas like Erlang-C and Erlang-B.

• ErlangXLS 1.0
  ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average...

• Lokad Call Center Calculator 2.3.377.1
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• Lokad Desktop Workload Forecasting 1.0.0
  Deliver workload forecasts. Best suited for call centers and staff managers (retail, restaurants, hostels, ...). Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get...

• SAM Reports 1.2
  Windows desktop application for Asterisk business intelligence (BI) and reporting

• Call Center Manager 8.5.2
  Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for...

• Calls 1.1
  The Calls is intended for relief of the lives of the commercial agents, managers of all types, in general, for any, who regularly needs to make a great number of telephone calls