An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Restrict access to administrative tools, customize email templates, frame predefined answers and reply to emails with a click.

SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service.

To sum up, SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your helpdesk team is for your end-users to receive better and timely service.

• Personal Helpdesk for Outlook 4.3
  An automated issue tracking and ticketing system for one person helpdesk, Personal Helpdesk provides you with all the necessary tools to log, collaborate, analyze and assist in...

• LBE Web Helpdesk 4.0.74
  A fully functioning helpdesk system designed to be operated via your web browser

• Templates for the Fashion Helpdesk 1.00
  Employ MS-Outlook as convenient Helpdesk for customer queries to Mode- / Fashion companies. You'll receive a predefined structure with the usual questions which happen in customer queries Mode- / Fashion companies, accompanied by starting points for...

• Outlook-Helpdesk: Fashion-Vorlagen 1.00
  Try Microsoft's Outlook as super Helpdesk solution for customer queries directed at Fashion- + Clothing companies

• Templates for the Hotel Helpdesk 1.00
  Use MS-Outlook as super helpdesk for customer e-mails directed at Hotels. You'll receive a predefined organisational structure with the most common headlines that occur in customer e-mails Hotels, together with ideas for text modules which normally can be expected in these segments. This Plugin supports you when you with using of the Hotel text...

• Vorlagen fuer den Secretary Helpdesk 1.00
  Try Microsoft Outlook as great Helpdesk solution for customer inquiries to Offices / assistants

• Jitbit HelpDesk 5.4.4
  Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called trouble ticket software or issue tracking software or support software). Easy to install, accessible from...