Incident Tracking System Related Software | - Personal Helpdesk for Outlook 4.3
An automated issue tracking and ticketing system for one person helpdesk, Personal Helpdesk provides you with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook
- rapidHELP 2.1
This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters
- BELLEROPHON HD 2.0
Organisations in virtually every industry sector rely on their IT systems to conduct business
- Trouble Ticket Tracker 2.0
Features of Trouble Ticket Tracker
* Allows users add tickets
* Enables users to view tickets raised
* Facilitates editing tickets
* Shows current status of tickets
* Searches tickets by date, issue type, ticket id, and ticket status
* Provides admin section to create new users, add new issue status, new tickets, and new priorities
* Generates ticket reports
Uses of Trouble Ticket Tracker
* Allows fast documentation of issues
* Enables tracking tickets, routing requests, and managing issues
* Improves communication and collaboration
* Results in better customer support
* Improves turn-around-time for technical and customer support
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