E-Service Center Manager (ESCM) ¨C software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning ¨C from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound to terms used in service industry. So, it works with "Equipment" having one or more "Defects". "Equipment" is received from "Client". After 1st stage ¨C "Receiving", it goes to 2nd ¨C "Estimating", where "Repairs" investigated to be done on this item ¨C and so on.
Here is brief list of stages:
- receiving;
- estimating (defects and repair pricing);
- customer approval;
- dry-out (if needed);
- repairing (in-house or subcontracted);
- quality check;
- shipping back to customer.
Each Equipment is accounted by it's Model, Model Group, Manufacturer and Serial Number, and can have one or more Accessories (also available for repair). Repair pricing are automatically calculated by Rates assigned to each Model, Accessory depending on Defect found.
As already mentioned, ESCM has great "Reports" section, covering all kinds of requests (financial, work related, summaries etc.). We can customize reports for our clients. ESCM also have strong security features, allowing assignment of proper Users to Groups accessing only to certain features of application. Also ESCM if fully language-customizable, so one can translate it quickly to his native language.
ESCM was written using Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), COM+.
ESCM is fully customizable for customer needs, so it can be even adjusted by customer himself. More complex changes we can provide after determining specification.
ESCM is currently successfully used by many Service Centers.

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