123 Live Help is a web-based live support software, which offers both professional hosting service & live chat software, and also free installation & integration service for both solutions. It enables the e-business websites to offer online instant help to visitors, and turn potential customers to buyers. It supports from 1 seat to unlimited seats of operators, which makes it the right solution for business of any sizes. Highlights of v5.1: Queue Notifications is added to the online chat customer-end; etc.
* Real-time video chat and text chat.
* Customizable skins and FREE integration.
* It is implemented with Java server and Flash client.
* It is secure, fast, flexible & cost-effective.
Feature List:
*Statistical Analysis*
123 Live Help adds a new Data Statistics on Traffic Source and supplements detailed Data Statistics on Visitors & Customers & Operator Performance, helps you hone your marketing.
*Chat Operator Convenience*
123 Live Help can store your visitor's chat history, contact information and footprint in the operator's server, which helps to identify each visitor once they log in again, and operator can find the valuable visitors.
*Traffic Monitoring Abilities*
Operators can real-time monitor every visitor, including IP address, country, viewed webpage, Browser, OS, Live Keywords & Referrings, etc.
*Tracking Abilities*
Operators could track each visitor?s navigation history via 123 Live Help, such as the visitor?s footprints on website along with the time spent on each page.
*Marketing Features*
You can modify the ad to show your products. And you can also customize client interface & a neat GUI as default skin for a completely branded user experience. What?s more, customer may rate the performance of operators after chatting, helping to improve your customer service.
*Administration Management*
It gives admins complete command over their operators. Advanced functions include self-generating scripts, statistics analysis viewing, etc.

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